FRONTIER FINE WINES: Terms and Conditions of Business and Use (July 2015)
1. Customer Promise
Delivery is free for orders over £75.00 per delivery address regardless of how many cases you order. Delivery for orders less than £75.00 is £9.95. We will deliver your wine to anywhere on mainland United Kingdom (excluding Scottish Highlands)*. If any cases within your order are not available for immediate delivery, we will hold your order until all cases are ready for despatch and send to you in one consignment. Should you wish to split your order to receive some cases earlier, you will incur extra delivery charges.If you prefer to have the wine delivered to you in person, we will of course do so. If you are not there the driver will leave a card for you to arrange a more convenient delivery time.
Saturday delivery is available on request. To arrange a Saturday delivery the order MUST be placed by phone. Call us on 01206 233737. Additional costs will be applicable.
Our carrier, APC deliver Monday to Friday, 7.30am to 5.00pm. Most of our customers give us instructions to leave the wine in a safe place as this is by far the easiest way to ensure you get your wine on time. It should be noted that wines left in this manner are at the customer’s own risk.
Once the wine has been delivered, according to your original delivery instructions, it becomes the recipient’s responsibility.
*Delivery to addresses in Scottish Highlands or outside mainland UK will be subject to an extra charge. Please contact the office for further information.
If you have any queries regarding delivery please contact us at [email protected].
Please note that the sustainability issue of packaging is something we take seriously. Where possible we try to reuse strong boxes and clean packaging to despatch our orders. It may not look as ‘beautiful’ but it is our small contribution to the reduction of reusable waste. If your order is for a gift, please let us know your preference and we will of course use new boxes if required.
If you suffer a breakage in your case we will gladly credit you for the loss.
From time to time a vintage may become unavailable, or move on a year or two. Should this be the case, we will ensure that you are advised prior to despatch.
e) Customer satisfaction
If you are dissatisfied with our performance in any way, please contact us on 01206 233737. At Frontier, we aim to deal with all enquiries fairly, confidentially and quickly. We will acknowledge your contact within 24 hours. We try to resolve most issues immediately, but where this is not possible; we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to [email protected].
2. Prices and payment
a) All prices are quoted in pounds sterling, and may be per bottle or per case, as marked. The prices include Value Added Tax, unless otherwise specified. All delivery charges are additional.
b) We accept payment by Switch, Visa, MasterCard, cheque and direct bank transfer to
Frontier Fine Wines Ltd
Acc – 28244443
Sort – 60-06-06
c) We reserve the right to terminate any special offer at any time, without notice.
3. Age restriction
a) We won’t sell wine to anyone who isn’t 18 years old or over. By placing an order you confirm that you are at least 18 years old.
b) If you are buying a case of wine as a gift the recipient must also be over 18 years old.
c) If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the wine.
a) If you are nervous about shopping on the web, don’t be. We use secure servers with state-of-the-art encryption and secure sockets layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.
b) It is your responsibility to protect your password from being disclosed to any third party.
a) You may cancel your order for any reason whatsoever at any time up to 7 working days from the day after the date you receive your wine, provided all of the bottles are unopened and intact.
b) To cancel your order you must call us on 01206 233737, notify us by email at [email protected] or in writing to Frontier Fine Wines Ltd, Old Barn Farm, Harts Lane, Ardleigh, Essex, CO7 7QQ.
c) We will reimburse the price of the wine within 30 days from the date you notify us of the cancellation. It is your responsibility to hold onto the wine and take reasonable care of it until we come to collect it. It should be noted that you are responsible for any resulting return costs.
a) If some or all of the bottles of wine in a case are broken or spoiled when they are delivered, you should notify us as soon as possible. You may choose either to return the whole case or just the affected bottles for a refund.
b) You must notify us of all wines which are due to be returned for any of the reasons stated in this clause within 90 days from delivery of the wine; otherwise you cannot rely on Clause 6a above. You can call us on 01206 233737, or notify us by email at [email protected] or in writing to Frontier Fine Wines, Old Barn Farm, Harts Lane, Ardleigh, CO7 7QQ.
c) All refunds and reimbursements under Clause 6a will be paid within 30 days of you notifying us of your wish to return wine under that clause, provided the wine has been collected by our carrier.
d) Any wines collected by our carrier must be in their original box to avoid further breakages.
e) Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen’s Advice Bureau.
7. Intellectual Property Rights
a) You agree and acknowledge that we own or are licensed to use all copyright, database rights, trade marks and other intellectual property rights in and to all parts of this website, and to the business of Frontier Fine Wines Ltd.
b) You are entitled to use our website in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our website or any part of it in any other manner.
c) All persons, individual and corporate, are prohibited from providing hypertext or other links to the www.frontierfinewines.co.uk website, other than to our home page, from their own website or from a third party’s website, without our prior written consent.
We warrant that the wines will be of satisfactory quality and fit for their general purpose.
9. Limitation of liability
a) Nothing in these Terms and Conditions shall exclude Frontier Fine Wine’s liability for personal injury or death caused by its negligence.
b) We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
i) loss or damage was not foreseeable to both parties when the contract was formed;
ii) loss or damage was not caused by any breach on the part of the supplier;
iii) loss or damage relates to business and/or non-consumers.
c) Subject to Clause 9b we will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.
d) Customers should also be aware of the following inherent risks and warnings:
i) Alcohol should be consumed in moderation.
ii) A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
iii) Red wine in particular may cause staining if spilt so extra care should be taken.
iv) Sparkling wines can be volatile due to the build-up of gasses. Extra care should be taken when opening these.
10. Data Protection
a) We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, but not limited to war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.
b) Frontier Fine Wines may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.
c) Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order for whatever reason or you have cancelled it in accordance with section 5 above. Title will pass on delivery of the products, provided that we have processed and received payment in full for the products.
d) Relevant United Kingdom law will apply to these terms and conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction. Here are our details should you want to contact us: Frontier Fine Wines Ltd, Old Barn Farm, Harts Lane, Ardleigh, Essex, CO7 7QQ Tel: 01206 233737 Email: [email protected]